Troubleshooting in Optimizely X Web

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There are two versions of Optimizely

What version do you have?

Optimizely Classic

This is what the Optimizely Classic user interface looks like.

Optimizely X

This is what the Optimizely X user interface looks like.

. If you're using Optimizely Classic, check this article out instead.

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Tools for QA
Common issues

RELEVANT PRODUCTS:

Optimizely X Web Experimentation
Optimizely X Web Personalization

THIS ARTICLE WILL HELP YOU:

Troubleshoot experiments and campaigns in Optimizely X

We work hard to make Optimizely delightful and seamless, but sometimes technology doesn’t work the way you expect it to. For those less happy times, we’ve created a few resources to empower you to troubleshoot your experiment or campaign.

The Preview tool helps you check the functionality of your experiments and campaigns, including how visual changes look for different audiences and when events fire.

Tools for QA

If things don't look right, here are a few more advanced resources to help you diagnose the issue:

The JavaScript API helps you verify what live experiments and campaigns are running on a page and which variation you're bucketed into.
The network console helps you verify whether events in a live experiment or campaign are firing correctly. Use it to check that metrics are tracked correctly on your Results page.
The Optimizely log helps you diagnose more difficult issues in a live experiment or campaign. It tells you whether an experiment or campaign activates on the page, whether you qualify for an audience condition, and whether changes on a page are applied.
You can also read more about how Optimizely's cookies and localStorage uniquely identify visitors, track their actions, and deliver consistent experiences across page loads.

Common issues

Here are a few issues you may need to troubleshoot:

A metric isn't tracking correctly. You might notice few or no conversions you check the Results page. This article on troubleshooting metrics is a good place to start.
Your page loads slowly, or you see flashing or flickering. In other words, your original content appears for a moment before the variation. Here's how to troubleshoot flashing content.
Your variation content doesn't appear on your live site. If you're not seeing the changes you expect, read this troubleshooting article.
You're not seeing a variation that you expect to. Use the JavaScript API to check what variation you're bucketed into, or the log to see whether you qualify for the audience.