How to clear your browser cache and cookies
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- Clear your browser cache and cookies
Sometimes, the simplest solution when encountering an Editor-loading issue is to clear your browser cache and cookies.
Google Chrome
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Type
chrome://settings/clearBrowserData
in the browser bar (where you usually enter a URL). -
From the dropdown menu, select a time range to clear your entire cache/cookies.
Then, check:
Browsing history
Download history
Cookies and other site and plug-in data
Cached images and files
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Click Clear browsing data.
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Finally, close all your Chrome windows and re-open Chrome.
Firefox
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In the browser navigation menu, select History > Clear Recent History.
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From the dropdown menu select a desired time range or Everything to clear your history.
In the Details panel, select:Browsing & Download History
Cookies
Cache -
Click Clear now.
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Finally, close all of your Firefox windows and re-open Firefox.
Internet Explorer
Optimizely only supports IE8 and higher.
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Select Tools > Delete Browsing History (in older versions) or Safety > Delete Browsing History (in newer versions) from the browser's top-navigation menu or settings menu.
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Deselect Preserve Favorites website data.
Select:Temporary Internet files and website files
Cookies and website data
History -
Click Delete.
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Finally, close all of your IE windows and re-open IE.
Safari
For Desktop:
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Select Safari > Clear History from the browser's top-navigation menu.
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From the Clear menu, select your desired time range or all history to clear your browser cache and cookies.
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Click Clear History, then close all of your Safari windows and re-open Safari.
For iOS:
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Open the Settings app.
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Tap Safari.
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Tap Clear History and Website Data, then close all of your Safari windows and re-open Safari.
For Android:
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From the Settings menu, tap Apps or Application Manager.
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Choose the All tab.
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Find your web browser, then tap it.
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Tap Clear Data, then Clear Cache, then close all of your browser windows and re-open your browser.
Android encompasses a wide variety of devices and browsers, so these steps may differ for you.