How Optimizely encrypts customer data at rest
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THIS ARTICLE WILL HELP YOU:
- Understand how Optimizely helps protect your data in the event of a data breach
In order to help reduce customer exposure to data breaches, Optimizely encrypts most product data at rest. This provides an extra layer of protection for much of your Optimizely-stored data.
However, some data sent to our backend systems, such as our CRM and analytics platforms, is not encrypted at rest. For example, neither analytics data collected about collaborators’ use of the product, nor analytics data collected about the performance of the Web Experimentation Javascript client, are encrypted.
This article describes Optimizely's encryption at rest practices for our subprocessors. If you need more information, contact your Customer Success Manager.
Definitions
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Product data is data submitted to Optimizely, such as experiment definitions and collaborator contact information.
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Collaborator analytics data refers to analytics data collected about collaborators' use of the product.
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Performance analytics data is limited performance data, such as latency, collected about the Web Experimentation client.
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Visitor data refers to data concerning the characteristics and activities of site visitors collected by Optimizely.
Data stores encrypted at rest
|
Subprocessor |
Type of data |
|||
|
Product Data |
Visitor Data |
Collaborator Analytics Data |
Performance Analytics Data |
|
|
Amazon Web Services, Inc. |
✔ |
✔ |
✔ |
✔ |
|
Google, Inc. |
✔ |
|||
|
Zendesk, Inc. |
✔ |
|||
|
Auth0, Inc. |
✔ |
|||
|
Chart.io |
✔ |
|||
|
Castle Intelligence, Inc. |
✔ |
|||
|
Heroku, Inc. (a Salesforce company) |
✔ |
|||
|
Pendo, Inc. |
✔ |
|||
|
Segment.io, Inc. |
✔ |
|||
|
Looker |
✔ |
✔ |
||
|
Slack |
||||
|
Sentry.io |
✔ |
✔ |
||
|
Marketo |
✔ |
|||
Data stores not encrypted at rest
|
Subprocessor |
Type of data |
|||
|
Product Data |
Visitor Data |
Collaborator Analytics Data |
Performance Analytics Data |
|
|
Salesforce |
✔ |
✔ |
||
|
SendGrid, Inc. |
✔ |
Customer data is processed by Sendgrid only to send emails to collaborators and track email analytics. It is not stored for more than 30 days. |
||
|
New Relic |
✔ |
|||
|
Amplitude |
✔ |
|||