This article is about Optimizely X. If you're using Optimizely Classic, check this article out instead.

We’ve compiled a list of questions that customers ask us the most about Optimizely X Web Experimentation. Or, file a support ticket.

Make the transition to Optimizely X

General questions


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Making the transition to Optimizely X

What is Optimizely X Web?

Optimizely X Web is an experimentation platform that allows you to experiment on any channel or device with an internet connection. Optimizely X Web products include Experimentation, Personalization, and Recommendations. 

If you've been using Optimizely Classic, learn what's new for A/B testing with Experimentation.

Do I have Optimizely X or Optimizely Classic?

If you are confused about whether you are running Optimizely X or Optimizely Classic, check out this article that explains how to tell the difference.

How do I access the Optimizely X Web UI?

Will transitioning to Optimizely X Web force other collaborators on my team to use it too?

Optimizely X Web can be enabled separately for each project. If you're an administrator, you can explore the UI and features without enabling the snippet.

Once you're ready to start experimenting, implement the snippet for each project and configure it to include Optimizely X Web. You can use Optimizely Classic and Optimizely X Web at the same time, if you like.

Are there any risks when transitioning to Optimizely X Web?

Implementing the Optimizely X snippet for a project doesn't affect your current experiments in Classic. In fact, you can use Optimizely Classic and Optimizely X Web at the same time. However, experiments created in Classic won't run in Optimizely X Web, and vice versa.

Learn more about making the transition to Optimizely X Web.

What happens to all my existing audiences, experiments, goals, and data?

Current experiments and data are not affected when you transition to Optimizely X Web and you can continue to access them in Optimizely Classic.

Audiences are the only components that automatically migrate from Optimizley Classic to Optimizely X Web, but you can take steps to manually migrate your experiments and events. Optimizely X also introduces a few new concepts like pages and tags as reusable components so you can build experiments faster. Learn more about making the transition to Optimizely X Web.

Is there any development work required on our end when transitioning to Optimizely X Web?

No code changes are required to try Optimizely X Web. We provide project level configuration options in the platform that allow you to choose which platform you want to use. However, Optimizely X Web offers new versions of our REST and Javascript APIs, so be sure to check our developer documentation.

If I transition to Optimizely X Web, can I use it to view/reconfigure experiments that were created with Optimizely Classic?

No, experiments created in Optimizely Classic don't carry over into Optimizely X Web; they can only be edited in Classic. However, you can manually migrate your experiments and events into Optimizely X Web.

Learn more about making the transition to Optimizely X Web.

General questions

Does Optimizely X Web cost more than Optimizely Classic?

Access to Optimizely X Web is included with all Enterprise plans. It includes new features like a fast-loading Editor, reusable metrics, a new Results page, and new developer tools.

Learn more about upgrading to an Enterprise plan.

Is Optimizely X Web compatible with single page apps (SPAs) and/or responsive websites?

Yes, Optimizely X Web offers enhanced support for SPAs and responsive websites.

Is jQuery required in Optimizely X Web?

jQuery isn't required for Optimizely X Web. After you have transitioned, you can remove jQuery for a smaller, faster snippet. You can keep jQuery in the snippet if you use it in custom code (like project JS or experiment JS) and don’t have your own version you can reference.

How do I build an experiment in Optimizely X Web? Is it the same workflow as Optimizely Classic?

There are several differences between building an experiment in Optimizely X Web and building an experiment in Optimizely Classic.

Learn more about building an experiment in Optimizely X Web.

Where can I learn more about Optimizely X Web Experimentation?

Attend our live training sessions to learn about migrating to or setting up Optimizely X Web Experimentation. Register for a seat in Optimizely Academy.

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