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Optimizely Knowledge Base

How to delete your Optimizely account

THIS ARTICLE WILL HELP YOU:
  • Delete your Optimizely account and all the associated data

If you would like to delete your account and all its associated data, you can accomplish this in two ways. If you have access to Optimizely Support, submit a support ticket and request assistance with deleting your account. All data associated with your account will be deleted within 30 days of the request.

This operation is not reversible. Optimizely cannot help you retrieve your account and its associated data once it is deleted.

If you do not have access to support, or if you want to file a GDPR or CCPA deletion request for a specific user or visitor to your site or app instead, please see our article on how to submit a request for record deletion.

To learn more about the end-to-end flow for data controlled by Optimizely, please see our article on subprocessors.