This article will help you:
  • Change your email and password
  • Update your monthly unique visitors usage alert notifications
  • Set your language preference

This article walks you through how to change personal and account-level settings in Optimizely Classic.

Change email and password settings

Your email address is used to sign in to your account and receive any correspondence from Optimizely. Your password must use at least 8 characters and a mix of uppercase and lowercase letters, numbers, and symbols.

When changing your password, you may not reuse any of your four most-recent passwords. If you try to use a recent password, you will see an error message: Password must not match a previously used password.

To access certain Optimizely features or file a support ticket, you may need to verify your email address. Optimizely will send you an email when verification is necessary, but you can also access verification in your account settings or profile by clicking Verify Email Account.

Here's where to find your email and password settings:

  1. Click the dropdown menu next to your account name in the upper right. Select Account Settings.

  2. Navigate to Profile > Info.

Change language preference

Optimizely allows you to indicate your language preference. Currently, you can select from English, German, Spanish, French, or Japanese. This will translate the Optimizely in-product user interface, as well as change the language of any emails you may receive from us.

Optimizely le permita indicar tu preferencia de idioma. Puedes seleccionar entre ingles, alemán, español, francés o japonés. Esto se traducirá la interfaz de Optimizely en el producto, y tambien cambie el idioma de cualquier mensaje de correo electrónico que usted recibe de nosotros.

Optimizely vous permet de choisir la langue de votre choix. Actuellement, vous pouvez choisir entre l'anglais, l'allemand, l'espagnol, le français et le japonais. Ce choix se répercutera sur l'interface d'Optimizely ainsi que sur les emails que vous recevrez de notre part.

Optimizely ermöglicht es Ihnen, Ihre bevorzugte Sprache anzugeben. Derzeit können Sie zwischen Deutsch, Englisch, Spanisch, Französisch und Japanisch wählen. Dadurch wird Optimizelys Benutzeroberfläche übersetzt und die Sprache unserer E-Mails an Sie geändert.


Here's where to find your language settings:

  1. Click the dropdown menu next to your account name in the upper right. Select Account Settings.

  2. Navigate to Profile > Info.

Change email alert preferences

If you’re an account administrator, Optimizely can send you email alerts when the rate of monthly unique visitors (MUVs) is projected to exceed what is allowed by your plan and when your account is actually over limit.

Here's where to find your alert preferences:

  1. Navigate to Account Settings.

  2. Go to Profile > Alert Preferences.